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American care, end to end
You speak with a real U.S. safari expert from first question to homecoming. No outsourced support.
The People Behind EXG Safaris
Meet the Team Behind Your Safari
A great safari is not just about where you go. It is about who helps you get there. EXG Safaris brings together U.S. client care and Tanzania ground support to help make your safari feel safe, smooth, and personal.
American-run · Tanzania ground team · Real humans only
U.S. Client Care
Tanzania Ground Team
Safari Planning Experts
Travel Advisor Support
Human Support
Why It Matters
Why Our Team Matters
Tanzania is far from home. The team behind your safari is what makes the distance feel small.
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Ground power in Tanzania
Our Arusha team handles vehicles, guides, lodges and flights so your trip flows day to day.
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One connected handoff
Your planner and our ground team share every detail. Nothing falls between the two worlds.
Leadership
Leadership
The people responsible for how EXG Safaris treats you.
Leadership
Leadership
The people responsible for how EXG Safaris treats you.
United States
Justin Garfield
Chief Operating Officer
Justin oversees the teams and handoffs that connect trip planning, guest care, and operations.
- What this helps prevent
- A promise that gets lost between teams
- Good question to ask
- Ask how planning questions and ground operations are handed over.
United States
Ashton Parkey
Head of Marketing
Ashton leads how travelers discover EXG and learn what to expect before speaking with the team.
- What this helps prevent
- Marketing that leaves important questions unanswered
- Good question to ask
- Ask where to find clear trip information before speaking with sales.
United States
Michael Boyd
Head of Sales
Michael helps guests discuss dates, travel needs, and trip options as they consider a safari.
- What this helps prevent
- Comparing trips without the right details
- Good question to ask
- Ask what changes between travel seasons and route options.
Sellers
Sellers Team
The people who help turn interest into confirmed safari bookings with clear follow-up and strong support.
United States
Laura Ketcham
Safari Planning Specialist
Laura helps guests work through questions and move from an initial inquiry toward a plan that fits.
- What this helps prevent
- Overlooking the needs of someone in your group
- Good question to ask
- Ask how to plan around comfort, timing, and travel priorities.
United States
Kathryn Couch
Safari Planning Specialist
Kathryn supports guests through follow-up, trip questions, and the steps toward booking.
- What this helps prevent
- Unclear steps between inquiry and booking
- Good question to ask
- Ask what is included and what happens before you pay.
United States
Shona
Safari Planning Specialist
Shona follows up with guests, listens to their travel goals, and helps them understand their next step.
- What this helps prevent
- Getting lost after your first inquiry
- Good question to ask
- Ask what information the team needs to recommend the next step.
United States
Doniqua Colbert
Safari Planning Specialist
Doniqua helps guests turn an idea into a clear safari plan and an informed booking decision.
- What this helps prevent
- Choosing a trip before understanding the fit
- Good question to ask
- Ask which route and pace make sense for your travelers.
For Travel Advisors
Travel Advisor Relationship Team
A dedicated team that supports U.S. travel advisors with safari planning, materials and trip operations.
United States / Tanzania
Glory
Safari Expert & Travel Agent Relationships
Glory helps travel advisors get the trip details and answers they need for their clients.
- What this helps prevent
- An advisor having to chase answers
- Good question to ask
- Ask for the itinerary details your client needs to decide.
United States
Kimberly
Safari Expert & Travel Agent Relationships
Kimberly supports advisors with planning questions, trip information, and partner communication.
- What this helps prevent
- A confusing advisor-to-operations handoff
- Good question to ask
- Ask how your client’s questions reach the ground team.
What We Stand For
Team Values
The standards every member of our team holds for your safari.
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Safety first
Trusted lodges, vetted guides, real plans for the unexpected.
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Personal care
You speak with the same person from first call to homecoming.
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Quiet luxury
Premium without the noise. Clean planning, clear pricing, calm pace.
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One team
U.S. office and Tanzania ground team working as one for your trip.
How We Work Together
One Team, Two Worlds
One connected workflow between our U.S. office and our Arusha ground team.
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Step 01
You reach out from the U.S.
A real U.S. safari expert picks up the conversation. No call center, no script.
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Step 02
We design your safari together
Your planner shapes routes, lodges and pacing around your travelers and goals.
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Step 03
Arusha team prepares the ground
Our Tanzania operations team confirms vehicles, guides, lodges and flights.
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Step 04
You travel with support on both sides
U.S. care during planning. Tanzania ground team on the road. One connected handoff.
What We Stand For
Team Values
The standards every member of our team holds for your safari.
01
Safety first
Trusted lodges, vetted guides, real plans for the unexpected.
02
Personal care
You speak with the same person from first call to homecoming.
03
Quiet luxury
Premium without the noise. Clean planning, clear pricing, calm pace.
04
One team
U.S. office and Tanzania ground team working as one for your trip.
Real Words From Real Travelers
Travelers feel the difference our team makes.
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Verified traveler review placeholder. Real names and reviews will be added here.
Traveler name · U.S. market
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Traveler name · U.S. market
Questions
Questions About Our Team
Clear answers to what travelers most often ask before booking.
Ready When You Are
Talk to the team that will run your safari.
One short conversation tells you if EXG Safaris is the right fit. No pressure. No bots. Just a real Safari Expert.
American care · Tanzania ground power · One team for your safari