Guest Care · Full-time · Remote-friendly
Client-Care Specialist
Answer calls, solve small problems fast, and make guests feel cared for.
All Open Roles
Guest Care · Full-time · Remote-friendly
What This Role Is About
Answer calls, solve small problems fast, and make guests feel cared for.
What You'll Do
- • Answer calls and messages
- • Help guests with simple questions
- • Send thank-you notes
- • Track guest needs
- • Support the sales team
- • Support the operations team
- • Follow up after trips
- • Help solve small problems fast
What You Must Be Good At
- • Kind communication
- • Patience
- • Details
- • Guest care
- • Fast replies
- • Clear notes
- • Calm problem solving
What Success Looks Like
- • Guests feel cared for
- • Small problems get solved fast
- • Clear notes
- • Strong guest reviews
- • Better client trust
Best Fit
Kind heart, quick thinker, patient, remembers tiny details, and shows real gratitude.
Who Should Not Apply
Do not apply if you are rude, slow to reply, careless with details, or annoyed by guest questions.
Before You Apply
Answer these in your application
- 1. A guest says, "No one has replied to me." Write your reply.
- 2. Write a short thank-you note to a guest after safari.
- 3. A guest has a small problem. What steps do you take first?
- 4. How do you make a guest feel important?
Continue Planning Your Safari